Hole/Possible Depression
Note: Callers might refer to these as “sinkholes.” We use the words “hole” or “depression” because it is not necessarily a “sinkhole” until it is verified by the proper authorities to be an actual sinkhole.
Search for Existing Record
Is this an emergency where you are in immediate danger? If so, please hang up and call 9-1-1.
Thank you for calling to report this. Before we begin, I need to verify whether this has already been reported to us.
What is the name of the street or the nearest crossroad where this happened? (Search for street in WebEOC)
Are there power lines involved? If yes, instruct customers to contact TECO (Pronounced “Tee-Co”, short for Tampa Electric Company) at 1-877-588-1010.
Already reported and no substantial change:
This has already been reported and is assigned to the appropriate agency.
You can provide info from the description and any agency response details. Call ends here.
Already reported, there is a substantial change, and the record is still in “assigned” status:
This has been reported already, but I’m going to add the new information you’re providing. This may be helpful for the team that’s assigned to address it.
Enter new information in the Issue Description, any corrections or clarifying details to the Location Information, etc.
Save your work. Call ends here.
Not yet reported, or previous record has a status other than “assigned”:
I will take down the information you’re providing and also will need to ask you some questions. Then I will send the information for review.
Open a New Record in WebEOC.
If already reported, copy and paste the reference/record number from the existing record and mention it in the new record.
Ask the questions below, document the response to each question, and complete the remaining WebEOC sections.
Use the Hole/Depression event type.
Save your work.
WebEOC Issue Description:
Is it affecting any structures, facilities or infrastructure? What kind? (road, sidewalk, homes, hospital, emergency shelter, assisted living facility, water pumping station, etc.)
NOT on road - Is it on private property, or public property?
On road - Is it affecting safe passage for people or cars? What lanes or nearby areas are affected?
Without going near it to investigate, can you tell me how wide across and how deep it is?
Has it caused any damage to anything there ore nearby? If so, please describe it.
Are any first responders on-site? If yes, which agencies?
Examples: Tampa Police, Hillsborough County Sheriff’s Office, Ambulance, Hillsborough County Fire Rescue
(If caller is law enforcement) what is the Event Number?