Traffic Sign/Signal
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Thank you for calling to report this. Before we begin, I need to verify whether this has already been reported to us.
What is the name of the street or nearest crossroad where this happened? (Search for street in WebEOC)
Already reported and no substantial change: This has already been reported and is assigned to the appropriate agency.
You can provide info from the description and any agency response details. Call ends here.
Already reported, there is a substantial change, and the record is still in “assigned” status:
This has been reported already, but I’m going to add the new information you’re providing. This may be helpful for the team that’s assigned to address it.
Enter new information in the Issue Description, and any corrections or clarifying details to the Location Information, etc.
Save your work. Call ends here.
Not yet reported, or previous record has a status other than “assigned”:
I will take down the information you’re providing and also will need to ask you some questions. Then I will send the information for review.
Open a New Record in WebEOC.
If already reported, copy and paste the reference/record number from the existing record and mention it in the new record.
Ask the questions below, document the response to each question, and complete the remaining WebEOC sections.
Use the Traffic Sign/Signal event type.
Save your work.
WebEOC Issue Description:
What kind of sign or signal is it?
What is the issue with it/what is it doing? (For signs - is it blown partly over, laying on the ground, totally missing? What about the sign post? For signals - describe whether it’s dark/out, if flashing what color is flashing, etc.)
Are there power lines involved? If yes, has TECO been notified? (Pronounced “Tee-Co”, short for Tampa Electric Company)
NOTE: If Power Lines are involved, choose Power/Line Down as the Event Type in WebEOC. This routes the request to TECO first, as they must address the power lines before any other work can be done.
What direction of traffic is affected? (northbound, southbound, all lanes, etc.)
Is there anything laying in or blocking a travel lane? If yes, what is it and which lane(s) are affected? (eastbound, westbound, all lanes, etc.)
Is the issue due to a traffic accident?
Are any first responders onsite? If yes, which agencies? (Examples: Hillsborough County Sheriff’s Office, Tampa Police, Ambulance, Hillsborough Fire Rescue)
(If caller is law enforcement), what is the Event Number?