For the TreeLimb/ Downed Power Lines scenario, we would prefer that the calls not be transferred to the TECO Desk at the EOC, but rather to contact TECO at 1-877-588-1010 (as listed) if they answer yes to power lines being involved. The TECO Contact Center has more resources available .
There are different ways a customer can report an outage or downed power line (and get restoration updates, if available). However, below are the preferred methods.
To report an outage or downed power line or to get restoration updates, you can:
Log in or create your online account at TECOaccount.com; you can then text OUT, UPDATE OR STATUS TO 27079*
Call 1-877-588-1010
The above language can be used on instructions for the Power Outage and Power Line/Wire Down knowledge-based scenarios. The other bullet items can remain on each respective section.