Transport: Mobility & Special Medical Needs

WebEOC Issue Description:

1. What is the mobility issue or special medical need that is making transportation assistance necessary?

2. Does anyone needing transportation have any of the following related needs…?

   • Use a wheelchair? Can they walk at all? (Try to find out the extent of their ability to move)

   • Use a walker, cane or similar device?

   • Cannot be moved from a bed? If yes, do they use a hospital bed? (We do not use the term “bedridden”, as it can be offensive)

   • Use oxygen? How much oxygen do they have and can bring with them?

   • Do they require dialysis?

   • Do they have/require medical pumps? What kind of pumps?

   • Visual impairment?

   • Hearing impairment?

   • Cognitive impairment? (Brain function, ability to communicate or comprehend) Please describe this person(s) care needs.

3. What other special instructions, health needs, or mobility issues should we be aware of?

4. Are there service animals or pets that need to be transported or sheltered as part of your transportation request?

   • How many and what kind of service animals? (Animals that are specially trained to perform specific function(s) for a human. Include species and number, for example: “2 service dogs”)

   • How many and what kind of pets or emotional support animals? (These are any animal that is NOT a service animal. Include species and number, for example: “2 pet dogs”)

   • Do you have crate/carrier(s) for each animal? If yes, please prepare these along with all other supplies.

   • (See Preparing & Evacuating Pets script and advise the caller what else to expect and bring. Note, the situation may be different at Pet-Friendly Shelters versus at Special Medical Needs shelters. You can provide information for both types of shelters, although you cannot say for certain which type of shelter each person and their pet will end up in. The staff who review this request will make those decisions.)

5. Does the pickup location currently have power?

6. Does the pickup location have a backup generator with fuel?

7. Do you have a place for these people to go, or do you need us to find shelter for them?

   • If they DO NOT have a place to go, read to them the Public Shelters and/or Special Medical Needs Shelter scripts so they get properly prepared.

   • If they DO have a destination:

   1. What’s the facility name (if applicable) and address of the place you’re going?

   2. What’s the best phone number at the place you’re going?

   3. How many people are scheduled to go to this site? 

   4. Are there other sites that will be receiving some of your residents/group?

   5. Are there any special instructions or details about the drop-off location that we need to be aware of?

WebEOC Contact Information:

Complete all applicable fields as listed in WebEOC

WebEOC Location:

1. What is the name of the facility, or type of facility, where you/people need to be picked up? (type “N/A” if not applicable)

2. What is the address where people need to be picked up? (“Exact Address or Intersection” field)

3. What part of the property should they be picked up? (“Additional Location Details” field)

WebEOC Type of Event:

Choose “Transportation Assistance (Evacuation Working Group)” Event Type.